Refund policy
Return & Refund Policy
At Gioielli Jewelers, we want you to love your jewelry. If something isn’t right, you may return eligible items within 10 days of delivery.
Eligible returns
To be accepted, an item must be:
- Returned within 10 days of the delivery date.
- Unworn, unaltered and in its original condition.
- Returned in its original box and packaging, with all paperwork included, such as the diamond grading certificate (IGI or GIA), appraisal and receipt.
Items we can’t accept for return
- Custom-designed, engraved or resized pieces, unless they arrive damaged or defective.
- Loose diamonds whose sealed, tamper-evident packaging has been opened.
- Items marked “Final Sale” at the time of purchase.
- Items showing signs of wear, damage or alteration.
How to start a return
- Contact us within 10 days of delivery at peter@gioiellijewelers.com or (401) 603-8577, with your order number.
- We’ll reply with a return authorization and shipping instructions. Please don’t send anything back without one.
- Ship the item fully insured, using [the prepaid insured label we send you / an insured, trackable service of your choice, at your cost]. We aren’t responsible for returns lost in transit without insurance and tracking.
Refunds
Once your return arrives, we inspect it. Approved refunds go back to your original payment method within 5 to 10 business days of inspection. Original shipping is free and isn’t charged on returns.
Exchanges
To exchange an item, return it under this policy and place a new order for the piece you’d like. We’re happy to help you choose.
Damaged, defective or incorrect items
If your order arrives damaged, defective or not as ordered, contact us within 48 hours of delivery with photos of the item and packaging. We’ll repair, replace or refund it at no cost to you, including return shipping.
Questions
We’re a family business and we’re always happy to help. Contact Peter at peter@gioiellijewelers.com or (401) 603-8577.